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  • /
  • Fri 10:00am - 5:30pm

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How and when will my order be delivered?

We ship all orders using reputable carriers, most orders arrive the next working day. Click here to read our full delivery information. For a small fee you can pay to upgrade for a timed next day service, just select the service you require at the ‘checkout’.

I am outside the UK can I still buy?

Sadly, we are not currently selling outside mainland UK. Subscribe to our newsletter an we will let you know when this changes.

Are there any hidden costs?

Our website displays the final price.

I haven’t received my order, what should I do?

If your order doesn’t arrive, let us know and we will despatch a replacement immediately. If you paid to upgrade your delivery, we will refund your delivery


What does Original or OEM stand for?

OEM stands for ‘Original Equipment Manufacturer,’ which means that they are made by the same brand as the machine itself.

What is a compatible cartridge?

A compatible cartridge is a brand new cartridge made by a third party company.

What is a remanufactured or refilled cartridge?

‘Remanufactured’ are recycled cartridges that have been collected by a third party cleaned, refilled, and rigorously tested to ensure they meet the same high standards as they did when they were first produced.

Can using compatible/remanufactured cartridges affect my warranty?

It’s a legal requirement that a manufacturer gives a 1-year guarantee on electrical products, so in the  very unlikely event, our product causes printing issues we will work with you to resolve it.

Need Help? Call Our Customer Care Team on: 0800 0469975

Lines Open Mon - Thurs 9:00am - 5:00pm / Fri 10:00am - 4:30pm